This page provides detailed information about the warranty policy for Decker, including terms and conditions, coverage details, and instructions for making a claim.
Our standard warranty covers your Decker device for a period of 2 years from the date of purchase. If any country has a mandatory legal warranty period longer than 2 years, the longer warranty period will apply in accordance with local laws.
Damage caused by external factors such as power surges or extreme environmental conditions
Consumable parts, such as batteries, unless the failure has occurred due to a defect in materials or workmanship
Cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports
Damage caused by operating the product outside the permitted or intended uses described by DotMatrixLabs
Damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of DotMatrixLabs
A product or part that has been modified to alter functionality or capability without the written permission of DotMatrixLabs
Defects caused by normal wear and tear or otherwise due to the normal aging of the product
Any damage or issues arising from changing, modifying, or attempting to alter the device’s firmware in any way, including installing third-party firmware.
Include a copy of your receipt or order confirmation.
3. Find the serial number:
Find the serialnumber of the device under the device tab in Dot X. If for some reason you are not able to access the device in Dot X, please note down the info located under the device.
4. Describe the Issue:
Provide a detailed description of the problem, including any troubleshooting steps you have already taken.
5. Return Authorization:
Once your claim is reviewed, you will receive instructions on how to return your device for repair or replacement.
Legal Warranty Periods
While our standard warranty period is 2 years, certain countries have longer mandatory warranty periods. In such cases, the longer warranty period will apply in accordance with local laws.
Warranty Remedies
If a defect arises and a valid claim is received by DotMatrixLabs within the warranty period, we will, at our discretion:
– Repair the product at no charge, using new or refurbished replacement parts
– Replace the product with a new or refurbished product
– Exchange the product for a product of equal value
– Refund the purchase price of the product
Consumer Rights and Additional Warranties
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or country to country. This warranty does not affect your statutory rights.
Exclusions and Limitations
The warranty does not cover:
– Damage caused by use with non-DotMatrixLabs products
– Damage caused by accidents, abuse, misuse, flood, fire, earthquake, or other external causes
– Damage caused by operating the product outside the permitted or intended uses described by DotMatrixLabs
– Damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of DotMatrixLabs
– A product or part that has been modified to alter functionality or capability without the written permission of DotMatrixLabs
Dispose of this product in accordance with the WEEE Directive. Do not dispose of in household waste. For proper disposal, visit dotmatrixlabs.com/recycle
The warranty covers manufacturing defects, defects in materials and workmanship, and faulty hardware components.
Q2: What should I do if I need to make a warranty claim?
Contact us via email at support@dotmatrixlabs.com. Provide proof of purchase and a description of the issue.
Q3: How long is the warranty period?
The standard warranty period is 2 years from the date of purchase. Longer periods may apply in certain countries as per local laws.
Q4: What is not covered by the warranty?
The warranty does not cover normal wear and tear, damage caused by misuse or accidents, unauthorized repairs, and more. Refer to the detailed list in the warranty coverage section.
Additional Information
For further details on warranty coverage, exclusions, and claim procedures, please contact our customer support team.
