At DotMatrixLabs, we are committed to delivering high-quality products and ensuring customer satisfaction. Our standard warranty covers your device for a period of 2 years from the date of purchase. If any country has a mandatory legal warranty period longer than 2 years, the longer warranty period will apply.
– Damage caused by external factors such as power surges or extreme environmental conditions
Firmware Modifications: Any damage or issues arising from changing, modifying, or attempting to alter the device’s firmware in any way, including installing third-party firmware.
Include a copy of your receipt or order confirmation.
3. Find the serial number:
Find the serialnumber of the device under the device tab in Dot X. If for some reason you are not able to access the device in Dot X, please note down the info located under the device.
4. Describe the Issue:
Provide a detailed description of the problem, including any troubleshooting steps you have already taken.
5. Return Authorization:
Once your claim is reviewed, you will receive instructions on how to return your device for repair or replacement.
While our standard warranty period is 2 years, certain countries have longer mandatory warranty periods. In such cases, the longer warranty period will apply in accordance with local laws.
We value your business and are here to ensure that you have a positive experience with our products. If you have any questions or need assistance, please do not hesitate to contact our customer support team.
