Refund Policy

We want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, you can request a refund under the following conditions:

Eligibility for Refunds #

• You can request a refund within 30 days of receiving the product.
• The product must be in its original condition with all packaging, accessories, and any included documentation.
• If the product is defective or damaged, we will offer a full refund or replacement at no extra charge.

How to Request a Refund #

To request a refund, please contact us at support@dotmatrixlabs.com with your order number and a brief description of the issue. Our team will guide you through the return process.

Return Process #

• Return shipping costs are the responsibility of the customer, unless the return is due to a defect or damage caused by us.
• Once we receive the returned product, we will process your refund within 10 business days.

Non-refundable Items #

• Products that have been opened or used are eligible for a refund only if they are defective or damaged.

Refund Processing #

Refunds will be issued to the original payment method used at checkout. Please note that the time it takes for the refund to appear on your account may vary depending on your bank or payment provider.

If you have any questions or concerns regarding your refund request, please contact us at support@dotmatrixlabs.com. We are here to help and will do our best to resolve any issues.