All payments are processed securely via Stripe. Your payment will be processed immediately upon checkout, and you will receive a confirmation email once the transaction is successful.
All applicable taxes, duties, and import charges are included in the total price at checkout. There will be no additional fees upon delivery. We handle the import process and ensure your order arrives without any unexpected costs.
We take payment security seriously and use industry-standard encryption methods to protect your personal and payment information. For more information, please refer to our Privacy Policy.
Once your payment is successfully processed, you will receive an email confirmation containing your order details. If you do not receive a confirmation email within 24 hours, please contact us at support@dotmatrixlabs.com.
We want you to be completely satisfied with your purchase. If you wish to cancel your order or request a refund, you can do so under the following conditions:
Cancellations: You can cancel your order within 24 hours of purchase for a full refund, as long as the product has not been shipped yet. Once the product is shipped, cancellations are no longer possible.
