Orders
Payment Policy
Last Updated: May 3, 2025Thank you for choosing to shop with us! We aim to provide a smooth and secure payment process for our customers. Accepted Payment Methods We currently accept the following payment methods: Payment Processing All payments are processed securely via Stripe. Your payment will be processed immediately upon checkout, and you will receive a confirmation email...
Shipping Policy
Last Updated: April 18, 2025Free Worldwide Shipping We offer free worldwide shipping on all orders over $89. For orders below this amount, shipping costs will be calculated at checkout. Shipping Method All orders are shipped using DHL to ensure reliable and fast delivery. As soon as your package is dispatched, you will receive a tracking number. Delivery Time The...
Refund Policy
Last Updated: May 3, 2025We want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, you can request a refund under the following conditions: Eligibility for Refunds How to Request a Refund To request a refund, please contact us at support@dotmatrixlabs.com with your order number and a...
Warranty
Last Updated: May 3, 2025Standard Warranty for DotMatrixLabs Devices At DotMatrixLabs, we are committed to delivering high-quality products and ensuring customer satisfaction. Our standard warranty covers your device for a period of 2 years from the date of purchase. If any country has a mandatory legal warranty period longer than 2 years, the longer warranty period will apply. Warranty...
